The FSA has stepped in to investigate and stop unfair fees charged by mortgage lenders to their customers who have slipped into debt.
Banks are still charging customers £35 for sending a letter and an appointment with a debt counsellor is billed at up to £100, despite FSA’s warning last October to stamp out these unfair practices.

Under the new rules banks will no longer be able to make customers pay interest on arrears charges. They will also have to allocate borrowers’ payments to clear missed monthly repayments rather than arrears fees.

[read the full story on This Is London]